Help and Frequently Asked Questions
Installing and setting up your device should be easy. We have compiled a great library of resources to help simplify and expedite the process. If you have a question not answered below, please seek support here. Support tickets are answered within 24 hours.
Getting Started - Installation & Setup
Frequently Asked Questions
Is it easy to install? How long will it take?
Can I access the user manual online?
What happens if I lose Wi-Fi?
What happens if I lose power?
Why haven't I received my registration email?
Some domains will send this message to a spam folder, please check your spam and mark the message as not spam.
MSN, Hotmail, Outlook and other Microsoft based domains do not accept emails from automated alarm systems like Portal. Please use an alternative such as Gmail, AOL, Yahoo, ME. If an alternative email is not an option, please contact us for assistance (Requires up to 24 hours to setup).
Can I use the siren and not the text alerts?
Do I need a Wi-Fi Connection?
How quickly will I get a device offline message?
Can the device offline threshold be extended?
What happens if I let my Portal subscription expire?
Can I factory reset my device?
Can I see data older than 1 week?
Are the temperature & humidity sensors built into the main unit?
How long are the sensors?
Leak Sensor: 6.5 feet
Level Sensor: 7.5 feet
Can the wire length be extended?
How do I calibrate the level sensor?
Can I use my own sensors?
Can the float switch detect low water?
Does the Power Loss Alarm have a delay?
How do I reset the password?
To clear the Wi-Fi credentials from the Level Sense Pro, complete the following password reset steps. Press and hold the user button until all four LEDs turn solid red. If after 10 seconds they have not turned red, release the button for a few seconds and try again. It can take several attempts to get into password reset mode. Once all four LEDs turn red, click the user button until two LEDs have turned off and two remain lit, usually this requires two button clicks. Wait ten seconds and press the reset button. The password reset is complete.
What routers are cabable of WPS?
How can I change my Wi-Fi connection?
What ports does this use?
I've trigged an alarm, and the siren sounded, why didn't I receive a text/email alarm?
I just installed the system, why doesn't the siren sound when simulating an alarm?
What are the alarm messages?
2) Leak Sensor has detected water
3) Float sensor active
4) Temperature alarm (current temperature)
5) Humidity alarm (current humidity)
5) Device offline (Plus 3 reminders at 1, 3 and 7 days.)